Introduction.

This documentation shows you how to deactivate or delete a user.

1. From your professional space, click on your profile (at the top right of the interface), then on Accounts.

2. Then click on the ... icon (at the end of the line) and select the action of your choice.

Delete account removes the user from the instance and all their data.

Disconnect all devices and delete local data: disconnects the user from the devices to which the account is connected.

Disable account simply deactivates the user, preventing them from logging into their account; their data is not deleted.

Resend welcome email: resends the welcome email to the user, allowing them to set their password.

3. A disabled user is placed in Disabled accounts. To reactivate them, use the option at the end of the line.

4. A deleted account no longer appears in the menu.

Updated on: 08/10/2025