> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://wiki.leviia.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Activate and implement dual authentication (also known as 2FA or OTP)

# Prerequisites 

* Have installed a 2FA application on your smartphone (here we use **"2FA Authenticator "**) 

1. Make the request from the [Leviia Dashboard](https://dashboard.leviia.com/), under **My Account** > **Settings**, then **Security**, and click **Request activation** :

![](https://storage.crisp.chat/users/helpdesk/website/-/7/1/8/1/7181a953295a4800/capture-decran-2026-09-09-1607_c55o03.png)

2. Go to your email inbox, where you will find a message waiting for you, then click **Continuer**.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/1/8/1/7181a953295a4800/capture-decran-2026-08-13-1707_15yyl63.png)

3. A web page opens, click on **Click here to proceed**:

![](https://storage.crisp.chat/users/helpdesk/website/-/7/1/8/1/7181a953295a4800/capture-decran-2026-09-09-1618_6v82tw.png)

4. A QR Code is displayed on your computer and you are asked to enter a one-time code.  

![](https://storage.crisp.chat/users/helpdesk/website/-/7/1/8/1/7181a953295a4800/capture-decran-2026-09-09-1621_1hzraml.png)

5. To obtain this **One-time code**, go to your "2FA Authenticator" mobile application. Scan the Qr Code to access it, then enter it in the field. 

![](https://storage.crisp.chat/users/helpdesk/website/7181a953295a4800/3_1b3yesi.png)

![](https://storage.crisp.chat/users/helpdesk/website/7181a953295a4800/4_tksv8y.png)

6. Click on **Confirm** to access your space. 

\_When you log in again, you will no longer need to scan the QR Code when you log on in the future. The single-use code will be provided to you in the **"2FA Authenticator "** application, and you'll need to enter it on this screen : \_

![](https://storage.crisp.chat/users/helpdesk/website/-/7/1/8/1/7181a953295a4800/capture-decran-2025-10-22-1419_1ivqgx0.png)

---

### What if I can't scan the QR code ? 

1. Click on "Unable to scan?"

![](https://storage.crisp.chat/users/helpdesk/website/-/7/1/8/1/7181a953295a4800/capture-decran-2025-10-22-1417_ii6by5.png)

2. Enter the key in your application **"2FA Authenticator "**.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/1/8/1/7181a953295a4800/capture-decran-2025-10-22-1425_19a23mf.png =556x1065)

![](https://storage.crisp.chat/users/helpdesk/website/7181a953295a4800/3_1b3yesi.png)

![](https://storage.crisp.chat/users/helpdesk/website/7181a953295a4800/4_r58evn.png)

3. Enter the single-use code provided by **"2FA Authenticator "** then click on "Save".